Help Center
Welcome to the Help Center
At ebfe90.com, we are committed to providing all the resources you need to make the most of our products and services. This Help Center provides detailed guidance on how to order, install Expert Advisors (EAs) and Indicators, contact us, and troubleshoot any issues. Our goal is to ensure a seamless and satisfying experience for all our users.
How to Order
Ordering from ebfe90.com is simple and secure. Follow these steps:
- Browse Products:
- Visit our homepage or product catalog to explore available Expert Advisors (EAs), Indicators, and other trading tools.
- Click on a product to view its details, features, and compatibility.
- Add to Cart:
- Once you find a product you want, click the “Add to Cart” button.
- Proceed to Checkout:
- Navigate to your cart and click “Checkout.”
- Complete Payment:
- Choose your preferred payment method, including credit/debit cards, PayPal, or cryptocurrency.
- Follow the instructions to complete the payment securely.
- Download Your Product:
- After payment confirmation, you will receive an email with a secure download link.
- You can also access the download from your account dashboard under the “My Downloads” section.
How to Install EA Robots and Indicators
For MetaTrader 4 (MT4) and MetaTrader 5 (MT5):
- Download the File:
- Save the EA or Indicator file to your computer from the provided download link.
- Open MetaTrader:
- Launch your MT4 or MT5 trading platform.
- Locate the Data Folder:
- Go to “File” > “Open Data Folder.”
- Navigate to the “MQL4” or “MQL5” folder based on your platform version.
- Copy the File:
- Place the downloaded EA file into the “Experts” folder or the Indicator file into the “Indicators” folder.
- Restart MetaTrader:
- Close and reopen MetaTrader to load the new tool.
- Activate the Tool:
- Drag and drop the EA or Indicator onto the chart from the Navigator window.
- Adjust the settings as needed and enable auto-trading if required.
How to Contact Us
Our support team is available 24/7 to assist you. Here’s how you can reach us:
- Email Support:
- Contact us at [email protected]. We strive to respond within 24 hours.
- Live Chat:
- Use our live chat feature on the website for instant assistance.
- Support Tickets:
- Visit our Support Center at https://ebfe90.com/support to submit a ticket or browse helpful articles.
FAQ
1. Ordering and Payment
Q: What payment methods do you accept?
A: We accept credit/debit cards, PayPal, and cryptocurrency. Select your preferred option during checkout.
Q: Can I get an invoice for my purchase?
A: Yes, an invoice is automatically generated and sent to your email after completing the purchase.
Q: What should I do if I don’t receive my download link?
A: Check your spam folder or contact our support team for assistance.
2. Installation and Compatibility
Q: Are your products compatible with all trading platforms?
A: Our EAs and Indicators are designed for MetaTrader 4 (MT4) and MetaTrader 5 (MT5). Please refer to the product description for specific requirements.
Q: How do I ensure proper installation?
A: Follow the installation guide above or reach out to support for assistance if needed.
3. Troubleshooting
Q: My EA is not working as expected. What should I do?
A: Ensure the following:
- The file is placed in the correct directory.
- Auto-trading is enabled.
- Your MetaTrader platform is updated.
Q: Can I request technical support for a product not purchased from ebfe90.com?
A: Unfortunately, we only provide support for products purchased from our website.
4. Refunds and Exchanges
Q: Can I request a refund?
A: Please review our Refund Policy for terms and conditions.
Q: Can I exchange a product?
A: Exchanges may be possible under certain conditions. Contact support for more information.
Additional Resources
- Getting Started: New to trading? Check out our beginner’s guide for tips and recommendations.
- Product Tutorials: Detailed video tutorials are available for most products. Access them via the product page or our tutorial library.
- Community Support: Join our user forum to share experiences and get tips from fellow traders.
If you have additional questions or need personalized assistance, please don’t hesitate to contact our support team. We’re here to help!