Support Center
Welcome to the Support Center
At ebfe90.com, we are committed to providing exceptional support to ensure you have a seamless experience with our products and services. Below, you will find a comprehensive FAQ section to address common inquiries and guidance on how to reach our support team for further assistance.
Support Information
Our support team is available 24/7 to assist you with:
- Installation and usage of Expert Advisors (EAs) and Indicators.
- Troubleshooting and resolving technical issues.
- Questions regarding purchases, downloads, and compatibility.
- General inquiries about our services and policies.
How to Contact Support
- Email: Reach out to us at [email protected] / [email protected]. We aim to respond within 24 hours.
- Live Chat: Available on our website 24/7 for instant support.
- Support Center: Visit https://ebfe90.com/support to submit a ticket or browse support resources.
Frequently Asked Questions (FAQ)
1. General Questions
Q1: What is ebfe90.com?
A: ebfe90.com is a platform that provides 100% original Expert Advisors (EAs), Indicators, and other trading tools for MetaTrader 4 (MT4) and MetaTrader 5 (MT5) at affordable prices.
Q2: How do I know the products are original?
A: All our products are sourced directly from official providers. We do not modify the functionality of any tools, ensuring authenticity and reliability.
Q3: Are your products compatible with all trading accounts?
A: Yes, our Expert Advisors and Indicators are designed to work on multiple accounts without restrictions. Please check the product description for specific compatibility requirements.
2. Purchasing and Payments
Q4: What payment methods do you accept?
A: We accept multiple payment methods, including credit/debit cards, PayPal, and cryptocurrency payments. Details are available at checkout.
Q5: How can I download my purchased product?
A: Once your payment is confirmed, you will receive an email with a secure download link. You can also access your downloads from your account dashboard.
Q6: What if I don’t receive my product after payment?
A: If you experience any issues, please contact our support team immediately at [email protected].
3. Installation and Usage
Q7: How do I install an Expert Advisor or Indicator?
A:
- Download the file from your account.
- Open MetaTrader 4 or 5.
- Navigate to “File” > “Open Data Folder” > “MQL4/MQL5” > “Experts” or “Indicators.”
- Paste the downloaded file into the respective folder.
- Restart MetaTrader to load the new tool.
Q8: Can I use the same EA or Indicator on multiple accounts?
A: Yes, all our products come with unlimited account usage unless otherwise specified.
Q9: Do you offer customization of EAs or Indicators?
A: Customization services are not included in standard purchases. For specific needs, please contact our support team for recommendations.
4. Refunds and Returns
Q10: What is your refund policy?
A: Please refer to our Refund Policy for detailed terms. Refunds are granted under specific conditions, such as technical defects or inability to deliver the promised product.
Q11: Can I exchange one product for another?
A: Exchanges are evaluated on a case-by-case basis. Contact support for assistance.
5. Technical Support
Q12: My EA or Indicator isn’t working. What should I do?
A: Ensure that:
- You have placed the file in the correct directory.
- Your MetaTrader platform is updated to the latest version.
- You’ve enabled auto-trading and the necessary settings.
If issues persist, contact our support team with screenshots or error details.
Q13: Do you provide support for third-party tools?
A: We only provide support for products purchased directly from ebfe90.com.
Need More Help?
If your question isn’t listed here, please don’t hesitate to contact our support team. We’re here to assist you every step of the way.