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Home ยป Refund Policy

Refund Policy

Refund Policy

Last Updated: [Insert Date]

1. Introduction

Welcome to ebfe90.com (“we,” “our,” or “us”). We are committed to providing high-quality Expert Advisors (EAs) and Indicators for MetaTrader 4 & 5 to enhance your Forex trading experience. If you are not entirely satisfied with your purchase, we’re here to help through this Refund Policy.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • Time Frame: Requests must be made within 30 days of the purchase date.
  • Product Usage: The product must not have been used beyond what is considered reasonable for evaluation. Excessive usage that goes beyond testing the basic functionality may void the refund eligibility.
  • Proof of Purchase: A valid proof of purchase (e.g., order confirmation email) must be provided.

3. Non-Refundable Items

Certain types of products are non-refundable, including:

  • Customized Solutions: EAs or Indicators tailored specifically for individual clients.
  • Promotional Items: Freebies or items obtained through special promotions or bundles that explicitly state non-refundable terms.
  • Software with Alterations: Products that have been altered or modified in any way after purchase.

4. How to Request a Refund

To initiate a refund request, please follow these steps:

  1. Contact Support:
    • Email: Send an email to [email protected] with the subject line “Refund Request.”
    • Support Ticket: Visit our Support Center and submit a refund request through the support ticket system.
  2. Provide Necessary Information:
    • Order Details: Include your order number, purchase date, and the product(s) you wish to refund.
    • Reason for Refund: Briefly explain why you are requesting a refund.
    • Proof of Purchase: Attach or include any relevant proof of purchase (e.g., order confirmation email).
  3. Await Confirmation:
    • Our support team will review your request and respond within 5-7 business days with the next steps.

5. Refund Process

Once your refund request is approved, the following process will be followed:

  • Method of Refund:
    • Refunds will be processed using the original payment method.
    • If the original payment method is unavailable, we may issue a refund via an alternative method, such as store credit or PayPal, at our discretion.
  • Processing Time:
    • Refunds will be processed within 7-10 business days after approval.
    • Depending on your payment provider, it may take additional time for the refund to appear in your account.

6. Partial Refunds

In certain situations, partial refunds may be granted:

  • Used Products: If you have used the product beyond a reasonable amount for evaluation purposes, we may issue a partial refund.
  • Promotional Discounts: If the purchase was made using a promotional discount or coupon, the refund amount will exclude the discount value.

7. Exchanges and Replacements

We do not offer direct exchanges or replacements for products. However, if you experience issues with a product, please contact our support team for assistance. We may provide technical support or offer a replacement if the product is found to be defective.

8. Cancellations

If you wish to cancel your order before the product is delivered or downloaded, please contact us as soon as possible. If the order has already been processed, the standard refund policy will apply.

9. How to Handle Disputes

If you disagree with the outcome of your refund request, please contact our support team to discuss the matter further. We aim to resolve all disputes amicably and in a manner that is fair to both parties.

10. Changes to This Refund Policy

We may update our Refund Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Refund Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Refund Policy or our data practices, please contact us through:

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